Cell phones and computers are used everywhere due to their features, practicality, portable design, and usage. Even in schools and offices, the technology has been replaced with the latest laptops and Android and iOS. People use them to perform daily chores.
However, these electronic gadgets are prone to failure, and one must visit a repair shop to get their system fixed. But hardly any of them knows what to look for in a system. So, this article will discuss how to choose the best repair shop software for your business. Stay with us.
Inventory Management
Managing inventory is one of the most crucial aspects of any repair shop. The reason is that it contains several small parts and accessories. Most of the time, repair shop owners try to manage and keep track of all the stock using manual methods. This can have chances of human errors. Also, you cannot be present all the time at your shop, so there’s no way you can have real-time information.
So, while picking software, ensure that it has all the features that will help you manage your stock much better. For instance, the software should be able to notify you whenever you are running low on stock. In addition, you must be able to reorder parts and accessories from your desired vendors and suppliers. So you don’t have to look for new partners every time.
Marketing
You know you can’t grow your repair business till you advertise them? Why is it so? There are hundreds and thousands of repair shops everywhere these days. So, if you want phone and computer repair shop owners to visit your shop, you must put in effort. First, they would know that your repair shop exists, and only then can they become your customers.
So, would it not be great if the software you use had a marketing feature? Be sure to pick one that can help you advertise your shop, too. For instance, it can help you send promotional emails and SMS to your clients. Or, you can send the campaigns to specific groups. That’s why you should go for a repair shop software.
Prompt Communication
Quicker and more effective communication are some ways to make a customer your permanent client. For example, using the latest system in your repair shop, you can get back to your customers instantly. They don’t have to wait for several hours to address their queries and concerns.
While picking the repair shop software, try to focus on the one that can help you interact with your customers. Even when you are not present in your store. Also, it should be accessible using your smartphone. So, you get to know what’s going on at your repair store.
Easy to Navigate
The system you are employing in your repair shop can help you a lot if it is easy to use. For instance, your employees must be able to use it even when you are there. Therefore, when picking software for your repair lab, look for the one that is easy to navigate.
In addition to the software, focus on your website and make it as attractive and user-friendly as possible. List out all the services you are providing and the accessories you have recently added to your store. This will help you make an impression on your customers.
Repair Tracking
At your repair store, you must ensure that the repair tickets are categorized so one can manage them appropriately. Using the ticket, you can track the repair status of the device at your store. So you can let the customers know. Also, after the repair job is completed, it will automatically send a notification to the customers. Thus, they would know when to revisit to pick up their devices.
Digital Signatures
Getting digital signatures from your customers is a must-have feature for your repair shop. Sometimes, a customer revisits your shop, complaining about the job. For instance, they complain, “You fixed my device, and it stopped the moment I reached home.” Or they complain that “the repair you used was not that of good quality. Take it back and return my amount”.
By having this feature in your software, you can get their signatures before the repair job. You can let them know your return and exchange policy and your store’s terms and conditions. So you can avoid any issues afterward. In addition, learn how to win chargeback disputes for your repair shop.
Final Words
Setting up a nice repair lab is not enough if you are not using any latest software for streamlined processes. Pick a software of your choice (designed by any company or brand), but ensure it has all the above-mentioned features. Along with that, make sure it should be affordable so you don’t feel hard on your pocket.